Why teams don't work: what went wrong and how to make it right

Part one: Broken dreams, broken teams

Chap. 1. The team idea

Everybody get together

Chap. 2. Human needs

Desperately seeking teaming

Chap. 3. Individual needs vs. team needs

Ulterior motives

Chap. 4. Teamwork vs. socialwork

What a team we would make

Part two: Why teams come apart

Chap. 5. Misplaced goals, confused objectives

What are we doing here?

Chap. 6. Unresolved roles

It ain't my job, man

Chap. 7. Bad decision making

How not to make up your mind

Chap. 8. The wrong policies and procedures

You can't get there from here

Chap. 9. The people problem

I'm not working for that jerk!

Part three: What keeps teams from working

Chap. 10. Leadership failure

Who's in charge here anyway?

Chap. 11. Faulty Vision

If you don't know where you're going⁵you'll probably get there

Chap. 12. Toxic teaming atmosphere

Organizational karma

Chap. 13. Communication shortfalls

How'm I doing?

Chap. 14. Rewards and recognition

Saying one thing and doing another

Chap. 15. Depleted trust

Why should I trust you?

Chap. 16. Change issues

Who's rocking the boat?

Part four: Team myths

Chap. 17. The myth of adventure learning

Belay that!

Chap. 18. The myth of personality type

It's what's outside that counts!

Chap. 19. The myth that people like working together

Heigh ho!

Chap. 20. The myth that teamwork is more productive than individual work

The team, the team!

Chap. 21. The myth of "the more, the merrier" on teams

Let's do 'the wave'

Part five: Turning teams around

Chap. 22. Moving teams through stages toward success

The teaming goes round and round

Chap. 23. Teams and technology

The 24-hour transworld team

Chap. 24. Long-term team health

The well-tuned first-string team

Epilogue.