Adopting a hands-on approach, this work shows how to achieve ISO 9000 registration efficiently and economically, through the TAP-PDSA (Train, Audit and Plan / Plan, Do, Study, Act) method. It explains issues encountered in registering, providing real examples, and addresses the functions of a registrar, the importance of choosing a registrar early, and the criteria of registrar selection. The primary goals of registration - to improve quality, achieve...

"Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small businesses who are unlikely to have quality assurance experts on the payroll. However, it is still possible to achieve compliance without the need for expensive consultancy or training that takes you out of the office!...